Test Review

 

Chapter 1

Know the essential component of communication

Know the classical rhetoricians and information regarding there suggestions concerning ethics and communication

The difference between transaction and interaction

The importance of feedback

The elements of the communication process

Chapter 2

Perception

Perceptual Set

Selective Set proximity

Know the process of perceiving

Know how past experiences affect perception

Stereo-typing

Attribution Error

Ethnocentrism

Know the difference between gender and biological sex

Cultural Myopia

Chapter 3

Self-Image

Self-Concept

Self-Esteem

Attitudes and beliefs

 

Chapter 3 –cont

Social Self Concept

Self-Enhancement

Image Management

Other Enhancement

Facework

 

Chapter 4

Pendulum effect

Hawthorne Effect

Doublespeak

Metaphors

Indexing

Bypassing

Slang

Indiscrimination

Gender Inclusive

Sexist

Muted Group theory

Polarization

Style Switching

Chapter 5

Nonverbal Communication

Complementing

Substituting

Chapter 5

Regulating

Masking

Emblem

Oculesics

Chapter 6

Know the types of listening

Brownell’s Hurier model of effective listening

Functions of Listening