Test Review
Chapter 1
Know the essential component of communication
Know the classical rhetoricians and information regarding there suggestions concerning ethics and communication
The difference between transaction and interaction
The importance of feedback
The elements of the communication process
Chapter 2
Perception
Perceptual Set
Selective Set proximity
Know the process of perceiving
Know how past experiences affect perception
Stereo-typing
Attribution Error
Ethnocentrism
Know the difference between gender and biological sex
Cultural Myopia
Chapter 3
Self-Image
Self-Concept
Self-Esteem
Attitudes and beliefs
Chapter 3 –cont
Social Self Concept
Self-Enhancement
Image Management
Other Enhancement
Facework
Chapter 4
Pendulum effect
Hawthorne Effect
Doublespeak
Metaphors
Indexing
Bypassing
Slang
Indiscrimination
Gender Inclusive
Sexist
Muted Group theory
Polarization
Style Switching
Chapter 5
Nonverbal Communication
Complementing
Substituting
Chapter 5
Regulating
Masking
Emblem
Oculesics
Chapter 6
Know the types of listening
Brownell’s Hurier model of effective listening
Functions of Listening